Frequently Asked Questions

See below for questions we are asked on a daily basis! Don’t see your question below? Email us your question and we’ll send you a response within 24hrs!

What is the cancellation policy?

48 hours for a group of 7 or less, or 72 hours for a group of 8 or more

Groups of 8 or more will get charged for the shuttle spots reserved 72 hours shy of their date, absolutely no refunds.

In the case of the Whole Enchilada, we will go up as far as possible on the day you have scheduled your ride.  If you want to ride the “Whole” thing and the weather looks like it may affect the upper sections of the trail, you will need to cancel before the 48/72 hours or you are still responsible for the seats.

Our cancellation policy applies in every situation and there are no exceptions!

We reserve the right to decide on if a shuttle will be cancelled due to weather.

Where is your pick up location?

Our primary pick up location is at Double Down Bike Shop located at:
255 Williams Way
Moab, UT 84532
Get Directions

Ask about our custom pick up locations as well!

What time do the shuttles leave?

Times vary on time of year, temperature, and trail condition. Please check our home page for weekly updates on shuttles and trail locations.

It is up to you to coordinate your bike rental and shuttle times.
For example, sometimes shuttles will leave before a bike shop opens for business. Please plan accordingly. 

Catching one of the later shuttles can cut things close for the rental return time. Porcupine Shuttle is not responsible for bike rental late fees.

When does the Whole Enchilada Open?

Whole Enchilada
The highest point of the Whole Enchilada trail system, Burro Pass, does not open until early July.

We run as far up as we can as the snow melts in the spring.  In the fall we work our way down as the snow falls on the upper elevations. Check our home page for current shuttle options.

A general timeline of the different trail heads of the Whole Enchilada Trail System :

March >> Porcupine Rim & LPS
April >>  LPS & UPS
May >> UPS & Kokopelli
May/June >> Kokopelli & Hazard County
July >>  Burro Pass

How much water should I bring?

The desert is a warm and abnormally dry climate.  We recommend that you carry at least 100oz. per rider, if not more. It is also important to have snacks with you as well. 

How long is the shuttle ride?

All shuttle times vary depending on location, and time of year (aka how far up the Whole Enchilada we can get!)

On average a shuttle ride is 45 minutes to an hour.

Do we tip the driver?
Our drivers always appreciate a tip when a safe and timely ride has been delivered to both you and your bike. 🙂
Will a shuttle be at the end of the trail for us?

No. Riders typically ride back to town once they complete the trail.

Porcupine Shuttle does offer complimentary vehicle staging assistance for the Mag 7 trail. Ask about this option when booking your shuttle.

Is there a guide with us?

Though our drivers love talking trail and can provide you some helpful information, we do not provide any guide services while on the trail.

 

 

Need a guide? Check out Rim ToursMoab Mountain Bike Instruction, or Magpie Cycling.

What if we have mechanical issues with our bike?

You should be equipped with the proper tools, kits, maps, etc. needed for a long day on our trails.  Porcupine Shuttle does not offer any trail rescue services. If you find yourself in an emergency, dial 911. 

Do you supply us with a map?

We do not supply maps in our shuttles. You can pick up current maps at any local bike shop, or you can use one of the online sites to download to your phone.

How do you transport the bikes?

We have multiple systems to accommodate most bikes.  Bikes need to be complete (wheels on), Fat bikes, Lefty forks, are all ok.

What is a good rainy day ride?

Amasa Back, Slickrock, Fins & Things, Poison Spider Mesa, or anything that tends to be sandy or with a lot of rock.

What is the cancellation policy?

48 hours for a group of 7 or less, or 72 hours for a group of 8 or more

Groups of 8 or more will get charged for the shuttle spots reserved 72 hours shy of their date, absolutely no refunds.

In the case of the Whole Enchilada, we will go up as far as possible on the day you have scheduled your ride.  If you want to ride the “Whole” thing and the weather looks like it may affect the upper sections of the trail, you will need to cancel before the 48/72 hours or you are still responsible for the seats.

Our cancellation policy applies in every situation and there are no exceptions!

We reserve the right to decide on if a shuttle will be cancelled due to weather.

Where is your pick up location?

Our primary pick up location is Double Down Bike Shop located at:
255 Williams Way
Moab, UT  84532

Get Directions

Ask about our custom pick up locations as well!

What time do the shuttles leave?

Times vary on time of year, temperature, and trail condition. Please check our home page for weekly updates on shuttles and trail locations.

It is up to you to coordinate your bike rental and shuttle times.
For example, sometimes shuttles will leave before a bike shop opens for business. Please plan accordingly. 

Catching one of the later shuttles can cut things close for the rental return time. Porcupine Shuttle is not responsible for bike rental late fees.

When does the Whole Enchilada Open?

Whole Enchilada
The highest point of the Whole Enchilada trail system, Burro Pass, does not open until early July.

We run as far up as we can as the snow melts in the spring.  In the fall we work our way down as the snow falls on the upper elevations. Check our home page for current shuttle options.

A general timeline of the different trail heads of the Whole Enchilada Trail System :

March >> Porcupine Rim & LPS
April >>  LPS & UPS
May >> UPS & Kokopelli
May/June >> Kokopelli & Hazard County
July >>  Burro Pass

How much water should I bring?

The desert is a warm and abnormally dry climate.  We recommend that you carry at least 100oz. per rider, if not more. It is also important to have snacks with you as well. 

How long is the shuttle ride?

All shuttle times vary depending on location, and time of year (aka how far up the Whole Enchilada we can get!)

On average a shuttle ride is 45 minutes to an hour.

Do we tip the driver?
Our drivers always appreciate a tip when a safe and timely ride has been delivered to both you and your bike. 🙂
Will a shuttle be at the end of the trail for us?

No. Riders typically ride back to town once they complete the trail.

Porcupine Shuttle does offer complimentary vehicle staging assistance for the Mag 7 trail. Ask about this option when booking your shuttle.

Is there a guide with us?

Though our drivers love talking trail and can provide you some helpful information, we do not provide any guide services while on the trail.

 

 

Need a guide? Check out Rim ToursMoab Mountain Bike Instruction, or Magpie Cycling.

What if we have mechanical issues with our bike?

You should be equipped with the proper tools, kits, maps, etc. needed for a long day on our trails.  Porcupine Shuttle does not offer any trail rescue services. If you find yourself in an emergency, dial 911. 

Do you supply us with a map?

We do not supply maps in our shuttles. You can pick up current maps at any local bike shop, or you can use one of the online sites to download to your phone.

How do you transport the bikes?

We have multiple systems to accommodate most bikes.  Bikes need to be complete (wheels on), Fat bikes, Lefty forks, are all ok.

What is a good rainy day ride?

Amasa Back, Slickrock, Fins & Things, Poison Spider Mesa, or anything that tends to be sandy or with a lot of rock.