Frequently Asked Questions
See below for the most commonly-asked bike shuttle questions. Don’t see your question below? Contact us!
What is your cancellation policy?
For local shuttles –
Up to 4 riders: 48 hours prior
5-9 riders: 72 hours prior
10+ riders: 1 week prior
We may charge a $10/rider refund fee for cancellations made before the appropriate cut-off for your group size, and no refunds will be given for cancellations made after the cut-offs.
In the case of the Whole Enchilada and the Raptor Route, we will go up as far as road, trail and weather conditions allow on the day you have scheduled your ride. If you want to ride the “Whole” thing and the weather looks like it may affect the upper sections of the trail, you will need to cancel before the 48/72/1wk cut-off or you are still responsible for the seats. We reserve the right to decide if a shuttle will be cancelled due to weather. We do not cancel shuttles due to wind or light rain/snow.
For San Juan Hut shuttles –
$150 fee if cancelled at least two weeks prior. No refunds within two weeks of your scheduled shuttle.
Grand Junction/Loma/CNY shuttles-
$75 fee if cancelled at least 72 hours prior. No refunds within 72 hours of your scheduled shuttle.
**The cancellation policies apply in every situation (changed travel plans, mechanical issues, rider mishaps, etc.) and we don’t make exceptions**
Where is your pick up location?
For scheduled shuttles our primary pick up location is at Double Down Bike Shop located at:
255 Williams Way
Moab, UT 84532
Remember to arrive 15 minutes before your shuttle is scheduled to depart, and park on the street.
For all other shuttles, we come to you!
What should I bring?
Do we tip the driver?
Our drivers always appreciate a tip for their services!
There are 3 ways to tip:
1. When you book. There is an option to add a tip through our booking platform. We ensure your tip goes to your driver!
On-site:
2. Cash. It’s easy for you and your driver!
3. Venmo. Most of our drivers have a Venmo account you can scan. Don’t see a poster in the van? It’s ok to ask!
How long is the shuttle ride?
All shuttle times vary depending on location, and time of year (aka how far up the Whole Enchilada we can get!)
On average a shuttle ride is 45 minutes to an hour.
Gotta pee? Our shuttles often leave before local businesses open, so go before you drive over!
What if we have an emergency on the trail?
Are E-Bikes allowed?
Unfortunately E-Bikes are not currently allowed. This decision is made by the governing entities that issue the permits not Porcupine Shuttle. Sorry for any inconvenience this may cause, please click for more info.
Do you provide us with a guide?
Though our drivers love talking trail and can provide you some helpful information, we do not provide any guide services while on the trail.
Will a shuttle be at the end of the trail for us?
Nope!
Porcupine Shuttle does offer vehicle staging assistance for the Mag 7 and Navajo Rocks trail systems. Ask about this option now or when booking your shuttle.
How do you transport the bikes?
We have multiple systems to accommodate most bikes.
Bikes need to be complete (both wheels on).
We can accommodate fat bikes and Lefty forks!
Local Resources
Bike Rentals and Service
Double Down Bike Shop
Trail Resources
Trailforks
MTB Project
Moab Trail Mix
San Juan Hut Systems
