Frequently Asked Questions

See below for questions we are asked on a daily basis! Don’t see your question below? Email us your question and we’ll send you a response within 24hrs!

What is your cancellation policy?

For local shuttles –
48 hours for a group of 9 or less, and 72 hours for a group of 10 or more.  We have a $10 cancellation fee if canceled before your cut off, if canceling within the cut off you are responsible for the full amount of the shuttle.
(Credit Cards are charged at the cut off for each reservation unless otherwise specified, we apologize but there are no refunds).

In the case of the Whole Enchilada, we will go up as far as possible on the day you have scheduled your ride.  If you want to ride the “Whole” thing and the weather looks like it may affect the upper sections of the trail, you will need to cancel before the 48/72 hours or you are still responsible for the seats.  We reserve the right to decide if a shuttle will be cancelled due to weather.

Thank you for understanding our seats are limited, so the cancellation policy applies in every situation and there are no exceptions!

For out of town shuttles –
We ask that you please try to give us 72 hours for cancellations.  We have a $10 cancellation fee per reservation if canceled before your cut off, if canceling within the cut off you are responsible for the full amount of the shuttle.

Where is your pick up location?

For scheduled shuttles our primary pick up location is at Double Down Bike Shop located at:
255 Williams Way
Moab, UT 84532

Get Directions
*Please try to pedal to the shop if possible.

-or-

We also offer earlier pick ups near the bottom of Porcupine for the Whole Enchilada!  Call 435.260.0896 to see whats available.


For all other shuttles, we come to you!

What time do the shuttles leave?

Times vary on time of year, temperature, and trail condition. Please check our home page for weekly updates on shuttles and trail locations.

It is up to you to coordinate your bike rental and shuttle times.
For example, sometimes shuttles will leave before a bike shop opens for business. Please plan accordingly. 

Catching one of the later shuttles can cut things close for the rental return time. Porcupine Shuttle is not responsible for bike rental late fees.

Do you offer shuttles to the top of the Whole Enchilada, and when does it open?

Yes, we do offer shuttles to the top of the Whole Enchilada. 
 
The highest point of the Whole Enchilada Trail System is Burro Pass, and on average does not open until early/mid July.  We run as far up as we can as the snow melts in the spring, and work our way back down in the fall as the snow falls on the upper elevations.
Check our home page for current shuttle options.

A general timeline :
March >> Porcupine Rim & LPS April >>  LPS & UPS May >> UPS & Kokopelli May/June >> Kokopelli & Hazard County July >>  Burro Pass

Are E-Bikes allowed?

Unfortunately E-Bikes are not currently allowed.  This decision is made by the governing entities that issue the permits not Porcupine Shuttle. Sorry for any inconvenience this may cause, please click for more info.

Do we tip the driver?

Our drivers always appreciate a tip when a safe and timely ride has been delivered to both you and your bike. 🙂

How long is the shuttle ride?

All shuttle times vary depending on location, and time of year (aka how far up the Whole Enchilada we can get!)

On average a shuttle ride is 45 minutes to an hour.

How much water should I bring?

The desert is a warm and abnormally dry climate.  We recommend that you carry at least 100oz. per rider, if not more. It is also important to have snacks with you as well. 

Do you supply us with a map?

We do not supply maps in our shuttles. You can pick up current maps at any local bike shop, or you can use one of the online sites to download to your phone.

Do you provide us with a guide?

Though our drivers love talking trail and can provide you some helpful information, we do not provide any guide services while on the trail.

Need a guide? Check out Rim ToursMoab Mountain Bike InstructionWestern Spirit or Magpie Cycling.

Will a shuttle be at the end of the trail for us?

No. Riders typically ride back to town once they complete the trail.

Porcupine Shuttle does offer complimentary vehicle staging assistance for the Mag 7 trail. Ask about this option when booking your shuttle.

What if we have mechanical issues with our bike?

You should be equipped with the proper tools, kits, maps, etc. needed for a long day on our trails.  Porcupine Shuttle does not offer any trail rescue services. If you find yourself in an emergency, dial 911. 

How do you transport the bikes?

We have multiple systems to accommodate most bikes.  Bikes need to be complete (wheels on), Fat bikes, Lefty forks, are all ok.

What is a good rainy day ride?

Amasa Back, Slickrock, Fins & Things, Poison Spider Mesa, or anything that tends to be sandy or with a lot of rock.

Do you offer shuttles to other places?

Yes, we also focus on shuttles for the San Juan Hut Systems, Regional Airports, and the Kokopelli Trail Head (Loma).  We offer shuttles to just about anywhere you want to go, please check out Custom Shuttles and lets go exploring!

What is your cancellation policy?

For Local Shuttles – 48 hours for a group of 9 or less, and 72 hours for a group of 10 or more.  We have a $10 cancellation fee if canceled before your cut off, if canceling within the cut off you are responsible for the full amount of the shuttle. (Credit Cards are charged at the cut off of each reservation unless otherwise specified, we apologize but there are no refunds).

In the case of the Whole Enchilada, we will go up as far as possible on the day you have scheduled your ride.  If you want to ride the “Whole” thing and the weather looks like it may affect the upper sections of the trail, you will need to cancel before the 48/72 hours or you are still responsible for the seats.  We reserve the right to decide if a shuttle will be cancelled due to weather.

Thank you for understanding our seats are limited, the cancellation policy applies in every situation and there are no exceptions!

For out of town shuttles – We ask that you please try to give us 72 hours for cancellations.  We have a $10 cancellation fee per reservation if canceled before your cut off, if canceling within the cut off you are responsible for the full amount of the shuttle.

Where is your pick up location?

For scheduled shuttles, our primary pick up location is Double Down Bike Shop located at: 255 Williams Way Moab, UT  84532 Get Directions *Please try to pedal to the shop if at all possible. -or- We also offer earlier pick ups near the bottom of Porcupine for the Whole Enchilada!  Call 435.260.0896 to see whats available.


For all other shuttles, we come to you!

What time do the shuttles leave?

Times vary on time of year, temperature, and trail condition. Please check our home page for weekly updates on shuttles and trail locations.

It is up to you to coordinate your bike rental and shuttle times.
For example, sometimes shuttles will leave before a bike shop opens for business. Please plan accordingly. 

Catching one of the later shuttles can cut things close for the rental return time. Porcupine Shuttle is not responsible for bike rental late fees.

Do you run shuttles to the top of the Whole Enchilada, and when does it open?

Yes, we do offer shuttles to the top of the Whole Enchilada.

The highest point of the Whole Enchilada Trail System is Burro Pass, and on average does not open until early/mid July.  
We run as far up as we can as the snow melts in the spring, and work our way back down in the fall as the snow falls on the upper elevations.
Check our home page for current shuttle options.

A general timeline :
March >> Porcupine Rim & LPS April >>  LPS & UPS May >> UPS & Kokopelli May/June >> Kokopelli & Hazard County July >>  Burro Pass

Are E-Bikes allowed?

Unfortunately E-Bikes are not currently allowed.  This decision is made by the governing entities that issue the permits not Porcupine Shuttle.
Sorry for any inconvenience this may cause, click here for more info.

Do we tip the driver?

Our drivers always appreciate a tip when a safe and timely ride has been delivered to both you and your bike. 🙂

Do you supply us with a map?

We do not supply maps in our shuttles. You can pick up current maps at any local bike shop, or you can use one of the online sites to download to your phone.

Do you provide us with a guide?

Though our drivers love talking trail and can provide you some helpful information, we do not provide any guide services while on the trail.     Need a guide? Check out Rim ToursMoab Mountain Bike InstructionWestern Spirit, or Magpie Cycling.

How long is the shuttle ride?

All shuttle times vary depending on location, and time of year (aka how far up the Whole Enchilada we can get!)

On average a shuttle ride is 45 minutes to an hour.

How much water should I bring?

The desert is a warm and abnormally dry climate.  We recommend that you carry at least 100oz. per rider, if not more. It is also important to have snacks with you as well. 

Will a shuttle be at the end of the trail for us?

No. Riders typically ride back to town once they complete the trail.

Porcupine Shuttle does offer complimentary vehicle staging assistance for the Mag 7 trail. Ask about this option when booking your shuttle.

What if we have mechanical issues with our bike?

You should be equipped with the proper tools, kits, maps, etc. needed for a long day on our trails.  Porcupine Shuttle does not offer any trail rescue services. If you find yourself in an emergency, dial 911. 

How do you transport the bikes?

We have multiple systems to accommodate most bikes.  Bikes need to be complete (wheels on), Fat bikes, Lefty forks, are all ok.

What is a good rainy day ride?

Amasa Back, Slickrock, Fins & Things, Poison Spider Mesa, or anything that tends to be sandy or with a lot of rock.

Do you offer shuttles to other places?

Yes, we also focus on shuttles for the the San Juan Hut Systems, Regional Airports, and the Kokopelli Trail Head (Loma).  We offer shuttles to just about anywhere you want to go, please check out Custom Shuttles and lets go exploring!